Customer Care Center
Supporting all of our publications including LNP | LancasterOnline, The Ephrata Review, The Lititz Record and The Caucus.
Newspaper delivery
Start a new subscription
Choose from our family of publications:
Have questions? Give us a call at 717-291-8611. We are available Monday - Friday: 6 a.m. - 5 p.m., Saturday - Sunday: 6 a.m. - 1 p.m.
View my account
Sign in to your account to view and manage your subscription for all of our publications.
If you are unable to access your account online, please call customer service at (717) 291-8611.
Make a payment
To pay for your subscription online, for any of our publications, please sign into your account and follow the instructions.
Payment may also be made by mailing a check to:
LNP
PO Box 1328
Lancaster, PA 17608-1328.
Our payment office is open Monday - Friday: 8:30 a.m. - 5 p.m. excluding holidays.
Vacation delivery stop/restart
To start or stop delivery of the print edition of any of our newspapers, please sign into your account and follow the instructions.
You also can request a vacation delivery stop or restart delivery by calling (717) 291-8611. We are available Monday - Friday: 6 a.m. - 5 p.m., Saturday - Sunday: 6 a.m. - 1 p.m.
If you would like to email your request, please use this form.
Please allow 3-5 business days to pause or discontinue print delivery. Digital subscriptions cannot be paused for vacation. You may choose to hold your print subscription for later delivery, or donate them to our Newspapers in Education initiative.
Report a delivery problem
If you would like to report a delivery problem for any of our publications, please email us using this form or call (717) 291-8611. We are available Monday - Friday: 6 a.m. - 5 p.m., Saturday - Sunday: 6 a.m. - 1 p.m.
Change your delivery address
To change the address for your newspaper deliveries, for any of our publications, call (717) 291-8611. We are available Monday - Friday: 6 a.m. - 5 p.m., Saturday - Sunday: 6 a.m. - 1 p.m.
Please allow 1-3 business days for us to make the change.
Change your subscription
If you would like to make a change to your subscription, to any of our publications, please call us at (717) 291-8611.
To start a new susbcripion check out our current subscription options »
We are available Monday - Friday: 6 a.m. - 5 p.m., Saturday - Sunday: 6 a.m. - 1 p.m.
Access the e-Newspaper
Our e-Newspapers are a user-friendly digital replica of the printed newspaper. Enjoy the conveniences of a digital product with many advanced features. Send an email to journalists. Jump to related websites. Pick the text size you like. Listen to the paper being read to you. Print, share or download articles. Search archives. Translate the paper to eleven different languages.
Contact newspaper delivery customer service
For all other questions or newspaper delivery issues, for any of our publications, email us using this form or call (717) 291-8611. We are available Monday - Friday: 6 a.m. - 5 p.m., Saturday - Sunday: 6 a.m. - 1 p.m.
For Carriers
Click here to manage your route, see current bundle labels and route lists.
After 6/5/23 click here to access the new system.
Photos, videos and story reprints
Purchase photos from LNP | LancasterOnline
Select the ‘Buy Now’ button next to the desired photo to see purchase options. Please note that not all images are available for purchase.
Photos from our newspaper archives and older photos may be of lesser quality. Please take this into consideration when placing your order.
Can’t find what you are looking for? Visit our photos page to check out some of the most recent photos taken by our photographers. Browse the images or use our search function to help find the one you’re looking for.
Our photo sales are processed by Fotomoto. If you need help after placing your photo order, please send an email to Fotomoto's customer support at support@fotomoto.com or fill out their customer support contact form.
Purchase glossy full-page reprints
To request an unframed full-page reprint from our archives, please use this form.
You will receive a call from a member of our staff to arrange payment and discuss any special requests.
Custom reprints are for personal use only.
Purchase a copy of a video
Videos produced by LNP MEDIA GROUP, Inc. staff and published in products of LNP MEDIA GROUP, Inc., including but not limited to: LNP, the former Sunday News, the former Intelligencer Journal/Lancaster New Era, the former Intelligencer Journal, the former Lancaster New Era, LancasterOnline.com, LancSports.com, The Ephrata Review, The Lititz Record and The Elizabethtown Advocate; and all photographs taken by LNP MEDIA GROUP, Inc. photographers and published in products of LNP MEDIA GROUP, Inc. are copyrighted works fully-owned by LNP MEDIA GROUP, Inc. and subject to all copyright laws of the United States.
Copies of these videos may be available for purchase. To determine whether a video is available, please contact digital editor Travis Kellar at tkellar@lnpnews.com.
Get republication rights
All articles written by LNP MEDIA GROUP, Inc. reporters and editors and published in products of LNP MEDIA GROUP, Inc., including but not limited to: LNP, the former Sunday News, the former Intelligencer Journal/Lancaster New Era, the former Intelligencer Journal, the former Lancaster New Era, LancasterOnline.com, LancSports.com, The Ephrata Review, The Lititz Record and The Elizabethtown Advocate; and all photographs taken by LNP MEDIA GROUP, Inc. photographers and published in products of LNP MEDIA GROUP, Inc. are copyrighted works fully-owned by LNP MEDIA GROUP, Inc. and subject to all copyright laws of the United States.
If your organization or company desires to re-publish a story written by a LNP MEDIA GROUP, Inc. editor or reporter; or re-publish a photograph taken by a LNP MEDIA GROUP, Inc. photographer, you must request permission from LNP MEDIA GROUP, Inc.
If you would like a copy of a locally written article for personal use only, please try our archives first.
If you would like a copy of a photo taken by our staff photographers for personal use only, please use visit our photos page to check out some of the most recent photos taken by our photographers. Browse the images or use our search function to help find the one you’re looking for.
Access our archives
Search over 1 million pages and over 200 years of the journalistic history of Lancaster County in our Ancestry Archives.
Contact the newsroom
Staff directory
Phone numbers and email addresses for our newsroom staff are available on our staff directory page.
Send us a news tip
We're always interested in hearing about news in our community. Use this form to send us a news tip or call (717) 291-8622.
Send us a correction or clarification
If you have any additional information, corrections or clarifications in regard to a story, please tell us. You can do that by filling out this form or call (717) 291-8622.
Send us a press release
If you would like to send us a calendar listing, please email it to news@LNPnews.com or mail it to:
LNP
Attn: Wanika Hightower
PO Box 1328
Lancaster, PA 17608-1328.
Request news coverage for an event
To request coverage, please email us details about the event including the time, date and location at news@LNPnews.com or mail your information to:
LNP
Attn: Newsroom
PO Box 1328
Lancaster, PA 17608-1328.
For help getting your information to us, please call the news desk at (717) 291-8622.
Submit a letter to the editor
If you would like to send a letter to the editor, you may use this form.
You also may fax it to (717) 399-6507 or mail it to:
Letters to the Editors
LNP
PO Box 1328
Lancaster, Pa. 17608-1328
Additional contact information
Contact Information
LNP | LancasterOnline
Mailing address:
PO Box 1328
Lancaster, PA 17608-1328
Street address:
101 North Queen Street
Lancaster, PA 17603
Front desk telephone number:
(717) 291-8811
Ephrata Review & Lititz Record
1 E Main St, PO Box 527
Ephrata, PA
(717)-733-NEWS
(717)-733-6397
Lancaster County Weeklies
1 E Main St, PO Box 527
Ephrata, PA
(717)-733-NEWS
(717)-733-6397
Business office
Email: business@LNPnews.com
Accounts payable: (717) 291-8859
Classified contract billing: (717) 291-8669
Classified transient billing: (717) 291-8669
Customer service: (717) 291-8657
General/Co-op adv. billing: (717) 291-8669
Payroll: (717) 291-8855
Retail billing: (717) 291-8669
Human resources
Email: humanresources@LNPnews.com
Telephone number: (717) 291-8681
Click here to view current employment opportunities.
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